Frequently Asked Questions
Everything you need to know about your new favorite pieces.
How long will it take for my order to ship?
All items are handcrafted to order. Please allow 7-14 business days for production before your unique piece is dispatched for delivery.
What materials do you use for your jewelry?
We primarily work with high-quality recycled 925 Sterling Silver and 9ct Gold to ensure your pieces are both sustainable and durable for everyday wear.
Do you ship internationally?
Yes, we ship worldwide! Shipping costs and delivery times vary by destination and will be calculated at checkout.
How do I find my ring size?
We recommend visiting a local jeweler to be measured or using a ring sizing tool. Please refer to our Size Guide on the product page for international conversion charts.
What is your return policy?
We accept returns on unworn items within 14 days of delivery, excluding earrings for hygiene reasons and custom-made bespoke pieces.
How should I care for my Rat Betty pieces?
To maintain the shine, avoid contact with harsh chemicals, perfumes, and water. Store your jewelry in a cool, dry place and clean gently with a silver polishing cloth.